Help · frequently asked questions
Your questions, answered
The things people most often ask us about moving, pianos, disposal and storage. Can't see your question? Just call us. We're happy to help.
FAQs · good to know
Frequently asked questions
What areas do you cover?
We're based in Huddersfield and cover all of Kirklees and West Yorkshire: Huddersfield, Leeds, Bradford, Halifax, Wakefield and everywhere between. We also do house removals and piano moves across the whole UK.
How do I get a quote?
Use the quote chat on our site, call us on 01484 538917, or book a free video survey where you walk us through your home on your phone for a guaranteed fixed price. Most quotes come back the same day.
Do you charge for a quote or a video survey?
No. Quotes and video surveys are free and with no obligation.
Are my belongings insured during the move?
Yes. Every removal includes £25,000 of liability cover as standard, extendable to £50,000 on request. We're also registered with the CHAS health & safety scheme.
Do you provide boxes?
Yes. Quality removal boxes are delivered free with every full house move. You can also buy boxes and materials from us for a self-pack move.
Can you pack for me?
Yes. We offer full or part packing with professional materials. See our packing service.
Do you really move pianos?
Yes. Piano removals are our other speciality. We move uprights, grands, pianolas and organs across West Yorkshire and the UK, and can even move an instrument on the same job as a house move.
Can you dispose of an old piano?
Yes. We're a licensed waste carrier (CBDU133377). We collect, dismantle and recycle old pianos so they never go straight to landfill. See piano disposal.
How much is storage, and what kind is it?
From £1.11 a day, in a dry, secure, insulated brick-built warehouse, not an outdoor metal container. Storage is priced by our Huddersfield Heated Storage site.
Can you help if my chain breaks or dates don't line up?
Yes. Our dry indoor storage is ideal for a broken chain, a renovation or a completion-date gap, and we can move you in and out of store.
When and how do I pay?
Payment terms are set out in your quotation and our Terms and Conditions, generally by cleared funds in advance of the move or storage period. Our drivers usually carry card facilities for disposal collections.
How far in advance should I book?
Four to six weeks is ideal, and earlier around busy month-ends. Being local, we can often help at shorter notice too, just ask.
Still got a question?
Give us a call on 01484 538917 or get a free quote, we're always happy to talk it through.