Q: Are you insured?
A: We offer enhanced
liability cover for a
nominal cost (on a per
£1000 cover required
basis). A lot of smaller
removal companies have
goods in transit
policies, these are very
inferior methods of
insurance and often
incur high excesses. Our
liability cover has NO
excess and is a
professional removers
policy.
Q: How long will my
removal take?
A: An average 3 bedroom
removal can take from 3
to 6 hours. Beware of
removal companies that
charge by the hour, they
take as long as they can
to get as much as they
can out of you. On the
rare occasions that we
offer an hourly rate, we
work at the same speed
whether you're paying by
the hour or fixed price.
Q: Can I leave the
drawers full in my
furniture?
A: As a general guide
the answer is yes, but
if your drawers are full
of heavy books or
similar items then it
would be advisable to
reduce some of the load.
This isn't just for our
benefit, it also reduces
the strain on your
furniture.
Q: Are you able to
move your LCD or Plasma
TV?
A: Yes, we a very
experienced with
delicate, large
electrical items. If you
don't have the original
packaging then we will
wrap and protect the
television in our
vehicle.
Q: Are you able to
move my computer?
A: Yes we are also very
experienced in moving
computers. We can also
assist in dismantling
the computer, noting
down which ports each
connector goes in to and
then making sure it's re
assembled in the same
manner. Please advise us
in advance if you
require this service.
Q: How should I
prepare my washing
machine or dishwasher
for moving?
A: We ask you to un
plumb and if possible
drain the washer prior
to our arrival. Most
people don't re install
their transit brackets,
but if you want to then
it's fine by us. We are
unable to plumb in your
washing machine.
Q: How should I
prepare my cooker for
moving?
A: We ask you to
disconnect or unplug
your cooker prior to our
arrival. We are not
trained or insured to
work on Gas appliances
or electrical
appliances. We may be
able to recommend a
qualified workman to
carry out the work if
you need this.
Q: Can you remove
things from my loft?
A: We can only go in to
your loft if it is
safely boarded out, we
cannot go in to un
boarded lofts for health
and safety reasons.
Q: Can I leave
valuables in my drawers?
A: Yes, we have 100%
faith and trust in our
employees, most of whom
have been with us for
years. We have had no
reported losses of any
valuable items involving
our staff. We do
recommend a common sense
approach though, make
sure small items are
packed in a box of some
kind so that they don't
fall out, also if
something is of very
high value we must be
made aware of this for
liability cover reasons.
Q: Do I need to empty
my fridge or freezer
before the removal?
A: This all depends on
the size of your fridge
or freezer. If it's an
American style fridge
then yes you do, however
if its a small to medium
sized fridge or freezer
then just take out any
liquids and breakable
items.
Q: Do your prices
include free boxes?
A: If you have been
given a fixed price for
your removal then it
will include free boxes.
The amount of boxes we
supply free depends on
how much you have been
quoted and how big your
property is. Please call
us for more info.
Q: What size boxes do
you supply?
A: We supply various
sized boxes. The free
boxes we usually supply
are our once used large
boxes (when in stock,
otherwise medium sized
boxes). Take a look at
our boxes shop for more
info,
click here.
Q: Do you wrap or
protect items that are
placed in to storage?
A: Yes we do, all
mattresses are placed in
to protective bags,
settees are also covered
with plastic settee
covers, as are chairs,
rugs and cushions etc.
We offer this as a free
service to our storage
customers. Customers
storing elsewhere can
purchase these items
from our shop,
click here.
Q: Do you have a
green policy or plans to
reduce your carbon
footprint
A: Yes, we've been
passionate about the
environment for many
years, well before it
become the latest buzz
word,
click here for our
policies.
Q: When you unload,
do you put boxes in the
correct rooms as written
on them?
A: Yes we always take
note of what's written
on the box, including
whether its NON
stackable (i.e. fragile)
and where it belongs. We
also place all furniture
in the rooms you
request, even if it
didn't originally come
from an upstairs room.
If you have a question
not covered here, please
just click on Contact us
below and ask away.
Bellwoods
Removals
